Delivery &
Refunds
Delivery Policy
We aim to make delivery as clear and straightforward as possible.
Stock Availability
We keep a range of specialist pushchairs and accessories in stock in the UK. However, because some of our products are specialist items, stock levels can change daily.
If you need an item urgently, we recommend contacting us before placing your order so we can confirm current availability.
Delivery Times
Delivery times depend on whether the item is currently in stock:
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Items in stock: Orders are typically dispatched and delivered within 3–10 working days.
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Items out of stock: If a product is not currently available in our UK stock, it will be ordered from the USA, which can take approximately 6–10 weeks for delivery.
If your order includes an item that needs to be sourced from the USA, we will keep you informed of the expected delivery timeframe.
Questions About Delivery
If you would like to check stock availability or delivery times before ordering, please get in touch with our team and we will be happy to help.
Refunds
Returns (Self Funding Clients)
Equipment may be returned, if within the 14 day period, however it must be unused, repacked correctly and safely for transport and in the original box. We reserve the right to refuse return of any equipment that does not meet this criteria. Our equipment has custom-made boxes and cannot be transported without these to protect the equipment. Equipment must not be used outside during this 14 day period. If it is used outside, or in any place where it could be contaminated or get dirty, then it is deemed to have been accepted by the client and is non-returnable.
Returns costs are the buyer’s responsibility and they should ensure the goods are packed safely for transport. If a buyer requests that Ergoadaptive Go Ltd arranges collection, there is a minimum £100 charge for this. Goods will be examined on return and must be in perfect working condition and unused. There is a charge of £35 re-stocking as all goods need to be collected and stored in an off-site warehouse operated by an independent company. If we deem that the goods have been used then they will be returned to the buyer and no refund will be given. PLEASE NOTE that some products are customised for the user and these are non refundable.
Charity Funded Equipment
Due to the nature of the charity funding process, we do not accept returns and will not exchange goods once they have been dispatched. No refunds are given to clients who have received equipment through charity funding. This does not affect consumers’ statutory rights in terms of faulty equipment. Clients should follow the standard process outlined under the section for faulty goods